bjoplay FAQ

Users who open an account with bjoplay ask questions across several areas: how to set up their account, verify identity documents, and reset passwords; how to deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer; what games are available and how promotions work; and what to do if they suspect unauthorised access or need urgent support.

This page covers the most common topics we receive. We describe the concrete steps for each process—password recovery, deposit procedures, KYC document submission, withdrawal review, and support contact—and explain what to expect at each stage.

After reading the relevant section below, if your question remains unresolved, you may contact our support team via live chat or email. For questions about our legal obligations, data handling, and jurisdiction-restricted access, please review our full terms of service and privacy notice.

Below you will find answers to frequently asked questions grouped by topic. Use the accordion headings to navigate to the section relevant to you.

Account and registration

Visit the login page and click "Forgot your password?" beneath the sign-in button. Enter the email address or username associated with your account. You will receive an email with a password-reset link that remains valid for one hour. Click the link and enter a new password. Your password must be at least eight characters long and include at least one uppercase letter, one number, and one special character. After you reset your password, you can sign in immediately. If you do not receive the reset email within ten minutes, check your spam folder or contact support.

No. bjoplay permits only one account per user. Our system detects accounts linked to the same email address, phone number, or KYC identity document and may suspend or close duplicate accounts. If you opened a second account by mistake, contact support immediately so we can help you consolidate or remove it. Duplicate accounts may forfeit any funds held in them.

If you notice unfamiliar activity, withdrawals you did not request, or suspect someone else accessed your account, stop using it and contact support immediately via live chat. Provide your username and a brief description of the suspicious activity. Do not log in again after the suspected breach. Support will review your account history, may freeze it to prevent further unauthorised transactions, and guide you through a password reset and two-factor authentication setup. In Jakarta, Surabaya, Bandung, and other supported cities, our team investigates account-access claims and may work with your bank if funds were withdrawn.

KYC verification typically completes within one to two business days. You must provide a valid identity document (passport or national ID), proof of current address (utility bill or bank statement), and a selfie. Verification may take longer during high-volume periods or around holidays such as Idul Fitri or Idul Adha. If your documents are unclear or do not match your account details, our compliance team will request resubmission. Once verified, your account is fully activated for deposits, wagering, and withdrawals.

You must submit three items: a valid government-issued identity document (passport, national ID card, or driving licence) that shows your full name and date of birth; proof of your current address from the last three months (utility bill, bank statement, or rental agreement); and a recent clear selfie that shows your face and matches the identity document. All documents must be legible and in colour. Blurry, partially visible, or expired documents will be rejected and you will be asked to resubmit.

Payments and transactions

Deposit amounts depend on your chosen payment method. e-wallet, mobile banking, local payment, and online payment each allow deposits between our welcome offer and our welcome offer per transaction. Bank transfers via e-wallet, mobile banking, local payment, or online payment also support that range. e-wallet and mobile banking follow similar limits. You can make multiple deposits within a single day. Deposits are credited to your account immediately after the payment processor confirms the transaction. If a deposit does not appear within fifteen minutes, contact support with your transaction reference number.

bjoplay does not charge fees on deposits via local payment, online payment, e-wallet, mobile banking, or local payment. Bank transfers may incur small admin charges from your bank, not from bjoplay. Withdrawals do not carry fees from bjoplay, although your receiving bank may apply transfer charges. Funds withdrawn to online payment, e-wallet, or mobile banking are processed as free transfers. Withdrawal amounts must meet our minimum threshold, typically our welcome offer. Any promotional credits or cashback must meet rollover requirements before you can withdraw them.

Withdrawal processing depends on your chosen method. local payment, online payment, e-wallet, and mobile banking typically credit funds within one to three hours after approval. Bank transfers may take one to two business days. Our review team verifies each withdrawal for compliance before releasing funds, a process that usually takes four to eight hours during business hours. Withdrawals requested near holidays such as Idul Fitri may experience delays. You can track your withdrawal status in your account dashboard under transaction history.

No. Your bjoplay account must be funded only from payment methods registered in your name. Deposits from third-party accounts (a friend's local payment or online payment, a family member's bank account) may be flagged during KYC review and could result in account suspension. Your registered name on your bjoplay account must match the name on your payment method. If you wish to deposit from a different payment method, update your account details and re-verify your identity.

Game rules and offers

bjoplay offers five major categories: football and tournament betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer table games (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and specialty sports (MotoGP, badminton). Each category has its own odds, payouts, and rules. Game availability varies by region and is updated regularly based on tournament schedules and local regulatory frameworks.

Weekly cashback is calculated based on your net losses across all games during the week (Monday to Sunday). The cashback amount varies depending on your account tier and total weekly wagering volume. You do not need to opt in; cashback is credited automatically to your account on Monday morning if you qualify. Tier-progression is based on cumulative account activity; higher tiers earn increased cashback percentages. Cashback credits are subject to rollover requirements before withdrawal. Details on tier thresholds and rollover terms are available in your account dashboard under promotions.

Your bjoplay account has a unique referral code that you can share with friends or family. When someone signs up using your code and completes KYC verification plus a first deposit, both you and the new member receive a bonus credit. The bonus amount is set by bjoplay and may change seasonally. You can view your referral code and track successful referrals in your account dashboard under the referrals section. Referral bonuses are credited after the referred user deposits and meet any wagering requirements. There is no limit to the number of people you can refer.

bjoplay displays odds in decimal format (e.g., rules, rules), which is standard in Southeast Asia. Decimal odds represent your total return for every unit wagered, including your original stake. For example, a our welcome offer bet at rules odds returns our welcome offer if successful. You can also view implied probability and potential profit in your bet slip before confirming. Odds update in real-time for live games and may shift based on market movement and available liquidity.

Security and support

You can contact bjoplay support via live chat, available during business hours, or by emailing our support address listed on the contact page. Live chat typically responds within fifteen minutes. For complex account or transaction issues, support may escalate your request to our compliance or finance team, which may take three to five business days to investigate. Always provide your username, a clear description of your issue, and any relevant transaction or order numbers. Support is available seven days a week, though response times may be slower on weekends and public holidays.

Two-factor authentication (2FA) is available in your account security settings. After logging in, navigate to settings, select security, and enable two-factor authentication. You will be asked to link a mobile phone number or authenticator app (Google Authenticator or Authy). Once enabled, every login attempt requires a one-time code sent to your phone or generated by your app. We strongly recommend enabling 2FA to protect your account from unauthorised access. If you lose access to your 2FA device, contact support with proof of identity to regain access to your account.

Your data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. bjoplay limits data access to authorised compliance and support staff only. We do not sell, rent, or share your personal information with third parties except where required by law for KYC verification or fraud prevention. Our data centre is located in the region serving Southeast Asia and complies with local data protection standards. For details on what data we collect, how long we retain it, and your rights to access or delete your information, review our privacy notice.
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