bjoplay Privacy Policy
This page describes what we collect when you use bjoplay and how we keep that data protected. When you open a bjoplay account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and place wagers on Liga 1, esports, or live-dealer games, we collect personal information. We take these obligations seriously and apply industry-standard encryption and access controls to keep your data confidential.
We operate bjoplay under jurisdiction-restricted frameworks. Your account eligibility and data handling depend on your verified location. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang may have different regional data-processing arrangements. We do not sell or share your information for marketing purposes. We share only what is necessary with payment processors, compliance partners, and law-enforcement authorities where legally required.
Our policy explains what we collect, why, and how long we keep it. We also describe your rights—how to access your data, request corrections, or delete your account. If you have questions after reading this page, contact our support team via live chat or the support email listed at the end.
What We Collect and How We Use It
We collect your email address, full name, date of birth, and address when you register on bjoplay. These are mandatory for account creation and regulatory compliance. We also collect identity documents (passport or national ID), a selfie, and address proof during KYC (Know Your Customer) verification. This information verifies your identity and ensures we comply with regional law. We store these documents encrypted and separate from your betting account.
When you use bjoplay, we collect your betting history, game activity, deposits, withdrawals, login times, and device information (IP address, browser type, device model). We use this data to detect fraud, monitor account security, personalise your promotions, and improve our platform. We do not use your data to profile you for external marketing. We do not sell your information to third parties for their marketing purposes.
- Payment information
- We do not store full credit card or bank details. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle sensitive payment data according to their own privacy policies.
- KYC documents
- We retain identity documents for the life of your account plus five years after closure for regulatory audit purposes. We encrypt all documents and restrict access to compliance staff only.
- Betting activity
- We keep your wagering history indefinitely to calculate tier progression, cashback, and referral rewards. We also retain it for dispute resolution and regulatory reporting.
Our servers may sit outside your jurisdiction. Your data may be processed in data centres across Southeast Asia. We apply the same encryption and access controls regardless of location. If you withdraw from bjoplay, your personal data remains encrypted but is not permanently deleted immediately—we keep betting records for compliance purposes. You can request data deletion by contacting our support team, and we will honour requests where not prevented by law.
We protect your data because your account security and privacy are foundational to trust on bjoplay.
Your Rights and Our Data Retention
You have the right to access your personal data on bjoplay. Navigate to your Account > Personal Data to view all information we hold. You can request corrections to your name, email, or address by submitting a support ticket. We will verify your identity before making changes. You also have the right to download your data—we provide betting history, deposit records, and account details in a portable format upon request.
We use cookies to remember your login, language preference, and promotional consent. Most are session-only and expire when you log out. Some persist to recognise you on future visits. You can disable cookies in your browser, but some bjoplay features may not function properly without them. We do not use cookies to track you across other websites. Third-party processors (payment partners, fraud-detection vendors) may set their own cookies per their privacy policies.
We retain your account information for as long as your account is active. If you close your account, we keep personal and transaction records for seven years minimum for regulatory compliance and dispute resolution. We delete non-essential data (browsing logs, session tokens) after 90 days. If you request account closure via support, we will initiate the process within five business days, but regulatory holds may prevent immediate deletion of transactional records.
During holidays like Idul Fitri and Idul Adha, support response times may be longer. We will still honour data requests, but processing may extend beyond our standard 5–10 business-day window. If you have concerns about data handling on bjoplay, escalate to our Data Protection Officer via the support contact page. We treat all privacy inquiries with priority and respond in writing within 14 days.